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Inside Sales Manager

2 weeks ago

George Town, Malaysia S&p Global Full time

**Responsibilities**:

- Inside Sales Manager (EMEA) Summary:

- This is a manager's position responsible for managing a team of Inside Sales Specialists. This position is responsible for achieving sales quotas of the Inside Sales Specialists reporting to them while ensuring the optimum customer experience and satisfaction.
- Job Duties:

- Manage the EMEA Inside Sales team to:

- Achieve specific monthly, quarterly and annual sales quota.
- Maximizes revenue and customer satisfaction within assigned territories/verticals.
- Exceed metrics assigned e.g. touch points, call volumes etc.
- Develop relationships with assigned customers to ensure long term partnerships and ensure customer delight.
- Generate accurate forecasts of sales performance.
- Develop knowledge of all Maritime, Trade & Supply Chain products and capabilities.
- Generates referrals and new business from both new & existing customers
- Manages customers throughout the year to renewal of accounts/subscriptions
- Responds to customer calls regarding products and services and identifies up selling opportunities for such calls
- Execute monthly sales target with strategy and team work
- Develop & implement sales strategies
- Handle career development and performance reviews for COE Inside Sales Team.
- Develop and improve skills of the EMEA Inside Sales Team through regular coaching and training

**Requirements**:

- Able to demonstrate strong leadership/management skills as well as sales skills.
- Minimum 2 years’ solid sales experience in Maritime, Trade & Supply Chain products
- Extensive proven track record in telephone sales/customer care
- Strong presentation, communication and negotiations skills
- Mature, self-motivated with a passion for selling.
- Result-oriented and being able to deliver sales target monthly.
- Being able to deliver under high pressure and challenging environment.
- Connect customer values and products/services
- Self-driven and motivated for learning new things
- Business level English required
- Strong computer skills, including but not limited to Excel, Word, Outlook, sales processing and forecasting software.
- Ability to learn and utilize Sales Force Automation systems
- Time Management Skills
- Must be flexible with the ability to work effectively and collaboratively with all colleagues

Reporting:Equal Opportunity Employer:
The EEO is the Law Poster ** describes discrimination protections under federal law.

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