Supply Chain IT Service Delivery Manager

**JOB DESCRIPTIONS**:
1. Responsible for technology leadership, and operational governance over existing

Supply Chain solutions within Singapore, Malaysia and Brunei.

2. Responsible, Drive and execute group led / local digital initiative implementation

for Supply Chain function in agile and networked way with central of excellence

head and team.

3. Manage vendor to meet key performance indicators and agreed targets. Manages

the operational relationships between vendors and ensure potential disputes or

conflicts are raised and resolved.

4. Act as product owner/champion, manage full product life cycle to ensure that

customer/user needs are met and that financial and other targets are achieved.

5. Ensure that service delivery meets agreed service levels. Negotiate service level

requirements and agreed service levels with vendors. Diagnose service delivery

problem and initiates action to maintain or improve level of service.

6. Team management: Lead and mentor a team of IT professional(s), fostering a

positive work environment, and promoting professional development.

7. Stakeholder communication: Maintain effective communication with internal and

external stakeholders, providing updates on IT service delivery performance, new

initiatives, and troubleshooting issues.

8. Deploy Digital Solutions - Deploy digital solutions to enable transformation of

Supply Chain execution in market.
- Production and Planning System - SAP / Blue Yonder
- Logistic System - Oracle Transport Management / Blue Yonder
- Warehouse System - WMS / SAP / ASRS
- RF Device and Barcode Printers
- Connected Factory

9. Communications: Set vision and strategy for the leveraged use of technology in the above areas of

technology expertise and drive the executive communication to present and influence partners in

line with the defined vision.

10. Program Management: Should be able to create the roadmap and execute as a well-orchestrated

and integrated digital program in market ensuring on time, on scope, on quality and on cost

**OTHERS**:
1. Exercise responsible and professional behavior at all times and positively representing the Company.

2. Ensure high standards of professional presentation and grooming.

3. Be flexible in your job function and perform any other reasonable duties and responsibilities which may be

assigned to you, including redeployment to other department/areas if required, in order to meet business

demands and guest service needs.

4. Respond to changes in the Information Systems function as dictated by the industry and Company.

delivery.
- Establish and report KPIs to track solution health, adoption and satisfying score. Drive

continuous improvement.

**REQUIREMENTS**:
Education: (Business Administration, Computer Science, or related computer engineering).

Experience: 6+ years of experience in Supply Chain technology related role (e.g. SAP, ASRS, Blue Yonder).

Minimum of 2 years of experience managing business stakeholders or vendors.

Language: English

Capability:

- Experience in Digital technologies, Enterprise Solution Needs and Innovative Solutions.
- Aware of key industry trends in FMCG and new solutions/ capabilities available.
- Experience in technology implementation, planning and complex system integration, with experience

in communicating strategy to business. A track record of delivering innovative technology.

**Salary**: Up to RM9,000.00 per month

**Benefits**:

- Flexible schedule
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus

Ability to commute/relocate:

- Seremban: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Expected Salary?
- Notice Period?

**Education**:

- Bachelor's (preferred)

**Experience**:

- SAP Supply Chain Management: 6 years (preferred)
- Managing Stakeholders: 2 years (preferred)
- FMCG: 2 years (preferred)

**Language**:

- English (preferred)

Willingness to travel:

- 75% (preferred)