Customer Service Executive

6 days ago

Nusajaya, Malaysia GAINS Education Group Sdn Bhd Full time

**Job Descriptions**

**Admission**
- Handling enquiries from new prospective students.
- Work closely with the Marketing team to roll out planned activities in order to generate leads.
- Coordinated and supported various admission events, including recruitment fairs and informational sessions.
- Maintained and updated applicant records in the CRM system, ensuring data accuracy and compliance with privacy regulations.
- Contributed to the development of marketing materials and outreach strategies to attract prospective students. Any other responsibilities that may be assigned to you from time to time from your immediate superior or manager or the management.

**Customer Service**
- Delivered high-quality support to customers, addressing inquiries and resolving issues related to products and services.
- Utilized CRM software to track interactions, manage customer data, and follow up on service requests.
- Assisted in the development of customer service protocols, contributing to a [X]% reduction in response time.
- Provided feedback and suggestions to improve service delivery and customer experience based on daily interactions.
- Maintained up-to-date knowledge of products and services to provide accurate information and support.

**Student/Dependent Pass**
- Provided guidance and support to students regarding their visa status and compliance with immigration regulations.
- Coordinated with external agencies and government bodies to resolve issues related to student passes and immigration matters.
- Managed student records and updated databases to ensure accuracy and compliance with legal requirements.

**Job Requirements**
- Degree in any field.
- Good communication skills in Bahasa Malaysia and English.
- Customer-oriented with a friendly and helpful attitude.
- Ability to handle complaints and resolve issues calmly and professionally.
- Basic finance background is an added advantage.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,500.00 per month

Work Location: In person

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