Online Sales Advisor

1 week ago

Petaling Jaya, Malaysia Hebe Beauty Style Sdn Bhd Full time

**Key Responsibilities**:

- Live Chat Support: Provide real-time assistance to customers via live chats on Shopee, Lazada, and TikTok Shop, answering inquiries related to products, orders, payment issues, and returns.
- Order Management: Assist customers with order tracking, cancellations, refunds, and shipping inquiries.
- Customer Engagement: Proactively engage with customers, offering personalized product recommendations based on their preferences and previous purchases.
- Product Knowledge: Maintain up-to-date knowledge of beauty products, current promotions, and stock availability to provide accurate and useful advice.
- Resolution of Issues: Handle customer complaints or concerns efficiently, escalating to supervisors when needed, and ensuring timely issue resolution.
- Performance Tracking: Maintain quick response times, high customer satisfaction, and ensure that all inquiries are resolved within the designated SLA.
- Team Collaboration: Work closely with team members and supervisors to ensure smooth customer service operations and share insights on common customer concerns or product feedback.
- Any tasks or projects as assigned by the superiors/Company.

**Requirements**:

- 1+ year of experience in e-commerce customer support or live chat roles, specifically on Shopee, Lazada, TikTok Shop and/or other e-commerce platform.
- Strong interest or experience in beauty and personal care products.
- Exceptional communication skills, particularly in written formats.
- Proficient in handling customer inquiries, orders, and CEM tasks on e-commerce platforms.
- Ability to work flexible hours, including weekends, to align with campaign times or high-traffic periods.
- Strong communication skills, with a good command of spoken and written Malay, English and Mandarin.

Pay: RM2,500.00 - RM3,500.00 per month

**Language**:

- Chinese (required)

Work Location: In person

  • Sales Advisor

    1 week ago

    Petaling Jaya, Malaysia GGS GLOBAL SDN BHD Full time

    WE ARE HIRING Male & Famale Recorn Car Sales Advisors - Basic + Commission - Epf + Socso - Able to do Social Media - Facebook / TikTok / Instagram / Ect Location Petaling Jaya Call : LIM Call : TEH **Job Details** **JOB INFO & REQUIREMENT** - Contract Type- Full-time- Job Type- Executive- Experience Level- < 1 year- Job Categories- Sales- Minimum Education...

  • Sales Manager

    2 days ago

    Petaling Jaya, Selangor, Malaysia Online Instruments Full time 90,000 - 120,000 per year

    Now Hiring: Sales Manager – MalaysiaOnline Instruments | About UsEstablished in 1994, Online Instruments is a leading provider of Audio-Visual (AV) and Unified Communications solutions, helping organizations enhance digital collaboration and connectivity. With offices across APAC and EMEA, we deliver end-to-end AV system integration and smart workplace...

  • Sales Advisor/ Sales Person

    2 weeks ago

    Petaling Jaya, Malaysia PETALING JAYA Full time

    [ We Are Hiring ] [ Sales Person/ Sales Advisor/ Sales Admin ] ! We welcome you to join our Team ! ! We offer good employee benefit ! ! You willing to work hard, We willing to pay MORE! ~ Salary RM2,000 to RM8,000++ ~ EPF & SOCSO ~ Allowance ~ Commission ~ Sales Incentives ~ Yearly Bonus Working hour: - 9am to 7pm (Mon-Sat) 10am to 6pm (Sun) ~ 6 working days...

  • Perodua Sales Advisor

    1 week ago

    Petaling Jaya, Malaysia Perodua Full time

    Hiring: Perodua Sales Advisor Are you energetic, friendly, and ready to start a rewarding career in car sales? We are looking for a Sales Advisor (Salesgirl) to join our Perodua dealership in Petaling Jaya! Job Details: Position: Sales Advisor (No experience needed - training provided) Location: Petaling Jaya **Salary**: Up to RM10,000/month Languages: Able...

  • Beauty Consultant

    7 days ago

    Petaling Jaya, Malaysia QuessGlobal (Malaysia) Sdn Bhd Full time

    **Job Description ~ CPD E-Beauty advisor (livechat)** **_Main task & Responsibility : _** 1. Responds to consumers queries in Live Chat 2. Answer consumers questions on Brand/Products, convert and upsell 3. Proactively engage with customers 4. Incentivizes consumers to leave rating and review 5. Able to talk with online consumers vs in person Experience...

  • Sales & Online Shop Coordinator

    1 week ago

    Petaling Jaya, Malaysia Active Nine Sdn Bhd Full time

    As our company continues to grow and expand into eCommerce, we are looking for a proactive and detail-oriented **In-store Sales & Online Shop Coordinator** to support both our online and conventional (offline) sales operations. This hybrid role involves managing daily eCommerce activities, coordinating with customers and internal teams, and ensuring smooth...

  • online sales

    2 days ago

    Petaling Jaya, Selangor, Malaysia Decor Hub Sdn. Bhd. Full time 24,000 - 40,000 per year

    Job Scope:Manage online business with promotional content and or any new projects on social media platform (FB, Tiktok).Make close sales with customers via whatsapp.Collect and follow up on feedback from customers after consumed the product.Assist team members to achieve sales based on company target KPIs.Update sales reports in Google Sheets.Any ad hoc...

  • Care Advisor

    2 days ago

    Petaling Jaya, Malaysia Jasper Lodge Sdn Bhd Full time

    Jasper Healthcare Sdn Bhd is one of the leading companies in elderly care field in south east asia. We are hiring a Sales Executive (Care Advisors) to join our team. If you're excited to be part of a winning team, Jasper Healthcare Sdn Bhd is a great place to grow your career. You'll be glad you applied to Jasper Healthcare Sdn Bhd. Key responsibilities...

  • Part-time Sale Advisor

    4 days ago

    Petaling Jaya, Malaysia H&M Full time

    A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment...

  • Part Time Sales Advisor

    5 days ago

    Petaling Jaya, Malaysia H&M Full time

    A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment...