Front Office Assistant

2 weeks ago

Rompin, Malaysia Japamala Resorts Sdn Bhd Full time

Provide friendly and efficient check-in and out service at Hotel Reception.
- Providing efficient, friendly, and cordial service at the Hotel Front Desk.
- Carry out the completion of the registration process by retrieving and inputting information with routine difficulty from a computer system and confirming the guest's hotel reservation information.
- To take on a proactive role by always being at the Hotel Reception counters and Lobby
- Ensure that all hotel policies and instructions implemented are followed throughout.
- Basic cashiering and credit card handling.
- To take phone enquirers and internet hotel room reservations.
- Handle and resolve guest complaints and special request in a professional manner, ensuring prompt actions at all times.
- Prepare shift reports for submission to accounts.
- Maintain the hotel’s high standard of service and hospitality

**Requirements**:

- Applicant must possess at least a Higher Secondary/STPM/”A” Level/ Pre-U or Professional Certificate in Hospitality/Tourism Management or equivalent.
- Fresh graduates from Hotel Management School or SPM Leaver are encouraged to apply.
- Strong interpersonal and communication skills.
- Ability to work shifts, weekends, and Public Holidays.
- Ability to walk long and high distance daily
- **Location: Tioman Island, Pahang**

**Job Types**: Full-time, Permanent

**Salary**: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

Supplemental pay types:

- Yearly bonus

Application Question(s):

- How much is your expected salary?

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