Deputy Manager

1 week ago

Kuala Lumpur, Malaysia Bank Islam Full time

Req ID: 4379

**Job Description**:
**Responsibilities**:
 Migration of over the counter transactions (OTC) by customers to other alternative channels such as Self Service Terminals (SST), Internet Banking (IB), TAP mobile and etc;
 Handling of customer inquiries such as inquiry on bank’s statement, change of address, attending ATM/Debit Card/TAP Mobile Banking, Internet banking and register mobile phone number and etc;
 To attend to customers complaint accelerated by customers;
 Promote all banking products to customers such as Savings Account, Current Accounts, Investment Account, Remittance, Electronic Banking and financing products;
 To ensure all transactions slips, related forms and Bank Negara complaint forms is available in the banking hall;
 To ensure all marketing collaterals are up to-date and remove any obsolete marketing materials;
 To promote and achieve target set for new sign up of Internet Banking/Debit Card/TAP Mobile Banking and etc;
 Perform relief function as Customer Service Officer (CSO) or Operation Officer when required;
 Ensure adherence and compliance to all internal policies/guidelines and external regulatory requirements.
 Any other duties/assignment as and when directed/assigned by the superior as per business requirement from time to time.

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