IT Technician

**Job Summary**:
We are looking for a proactive IT Technician to provide first-line support, assist with hardware and software deployments, and support remote users, especially in our China Suzhou office. The role requires a hands-on individual who is organized, responsible, and fluent in Chinese and English.

**Key Responsibilities**:

- Front-line IT Support: Providing basic user guidance, directing inquiries for ticket submission, e-IT ERF, and VPN forms to the appropriate personnel.
- Technical Deployment: Formatting laptops using Ntlite and deploying whitelisted software (Level 1 & 2, potentially via ManageEngine).
- Standard MIS Procedures: Executing new hire preparations (laptop and badge setup), participating in basic resignee MIS procedures, and supporting MIS inventory management such as stock counts and basic management.
- Remote Technical Support: Providing setup assistance and troubleshooting for remote employees, particularly those in the China Suzhou office using remote tools.
- Maintaining Documentation and Records.
- Basic Troubleshooting: Addressing common issues with printers, scanners, deskphones, projectors/TVs and laptops.

**Requirements**:

- Must **be able to speak, read and write Chinese**and proficient in English.
- Experience with laptop formatting, software deployment, and remote support tools.
- Strong troubleshooting and problem-solving skills.
- Responsible, organized, and able to work independently.

**Job Types**: Full-time, Contract

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Professional development

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Application Question(s):

- Are you able to speak, read, and write in Mandarin Chinese?
- Do you have experience formatting laptops (e.g., using Ntlite) and deploying company-approved software?
- Have you provided IT support to remote users using remote access tools (e.g., AnyDesk, TeamViewer, or similar)?

Work Location: In person