Housekeeping - Room Attendant

2 days ago

Kuala Lumpur, Malaysia Meliá Kuala Lumpur Full time

**JOB DESCRIPTION**

1. To report to work in good time, clean and wearing the correct uniform. Demonstrate a high level of personal hygiene and ensure the whole team adheres to this..

2. Manage all the task within the appropriate time given and able to work under pressure at any given time.

3. Following the correct standard as per Standard Operational procedures in terms of cleaning

4. To give full co-operation to any colleagues requiring assistance in a friendly and helpful manner.

5. Follow a logical order or service : understand the requirements of the guests need and respond efficiently. To promote a helpful image to clients and give full co-operation to any customer requiring assistance with a prompt, caring and helpful attitude and to anticipate guests needs whenever possible, to enhance quality of the service and in turn enhance guest satisfaction.

6. Deal with complaints appropriately and report them to the Housekeeping Supervisor.

7. Be prepared to assist in other departments and carry out other reasonable tasks and responsibilities outside normal routine but within the overall scope of the job as deemed necessary by management.

8. To communicate with colleagues and to ensure the passing of information in two way.

9. To be fully conversant with the Hotel’s Code of Conduct and its implementation.

10. To attend all departmental meetings, briefings & internal or external training sessions as required.

11. To act wholeheartedly in the interests of the Company at all times & not to perform, arrange or carry out any work or activity which could be considered to be in competition with or affect in any way the company interests or be detrimental or damaging to it’s public image.

12. To ensure maximum efficiency, employees are engaged on the basis that they must be prepared to undertake reasonable duties other tan those for which they have been specifically engaged.

14. To carry out any reasonable & lawful direct instruction given by a head of Department/Assistant/Manager or Director during working hours.

**HEALTH & SAFETY, FIRE AND SECURITY**

1. To actively promote a safe working environment on a day to day basis.

2. To ensure that before using operating equipment that the instruction given is clear and understood.

3. To attend All Health & Safety, fire and security training.

4. To report any suspicious activity in the hotel’s premises immediately to the Housekeeping Supervisor.

5. To follow the fire procedures instruct the Room Attendants of these procedures and to ensure that it will be adhered to.

**Salary**: RM2,800.00 - RM3,300.00 per month

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