Front Office Manager

5 days ago

Kuala Lumpur, Malaysia INNSIDE BY MELIA KL Full time

**About Us**

INNSiDE by Meliá Kuala Lumpur Cheras is part of the globally recognized Meliá Hotels International group. We aim to create a unique, meaningful, and personalized experience for every guest. Our team is passionate, innovative, and dedicated to excellence in hospitality.

**Job Summary**

We are seeking a dynamic and experienced **Front Office Manager** to lead our front office operations. This role is crucial in ensuring guest satisfaction, optimizing occupancy and revenue, and driving service excellence aligned with Meliá’s standards.

**Key Responsibilities**
- Lead and communicate strategic plans to maximize room occupancy and revenue.
- Manage and assign responsibilities across all front office shifts, ensuring adherence to SOPs.
- Monitor market trends and competitor activity to enhance positioning.
- Implement new policies and products from Head Office effectively.
- Oversee daily bookings, guest rates, and maintain key account relationships.
- Collaborate on business reports including budgets, forecasts, and business plans.
- Recruit, train, and develop front office staff in line with HR and quality standards.
- Ensure legal compliance and uphold all operational standards in the front office.
- Analyse guest feedback and quality indices to drive continuous improvement.

**Requirements**:
**Education & Training**:

- Diploma or Degree in Hotel Management, Tourism, or Business Administration.

**Languages**:

- Fluent in English.
- Additional languages are an advantage (especially local or regional languages).

**Experience**:

- At least 4 years in a similar role within a hotel of comparable category.

**Technical Skills**:

- Proficiency in hotel booking systems.
- Strong understanding of yield and revenue management.
- Knowledge of IT systems related to front office operations.

**What We Offer**
- A vibrant and inclusive work environment
- Professional development and training
- Opportunities for internal growth within Meliá Hotels International
- Competitive salary and benefits package

**Job Types**: Full-time, Permanent

Pay: RM6,000.00 - RM7,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Professional development

Schedule:

- Monday to Friday

Application Question(s):

- How many years of experience do you have in a Front Office Manager or similar role in a hotel of comparable category?
- Are you proficient in using hotel booking and property management systems (e.g., Opera, Fidelio, etc.)?
- How many team members have you managed directly in your previous role?
- Please list all the languages you can speak and write fluently (e.g., English, Mandarin, Cantonese, Bahasa Malaysia, etc.):

- Have you worked at an international hotel brand before? If yes, please share the hotel name(s), your role(s), and duration of employment.
- What is your expected Salary?
- How long is your notice period?

Work Location: In person

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