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Cafe Supervisor Admin

2 weeks ago

Petaling Jaya, Malaysia Wangsa Group Of Companies Full time

The Café Supervisor cum Admin in a bowling center holds a pivotal role in overseeing both the café operations and administrative functions. This position involves managing the café to provide excellent customer service and ensuring efficient daily operations. Additionally, the role encompasses handling administrative tasks to ensure smooth overall center management.

**Cafe Supervisor Roles**
- A supervisor is a **mid level **position that **oversees** and **guides** the work of **cafe** **cashiers**.
- Cafe Supervisor are tasked with directly managing and leading a team of employees in the cafe section. They ensure that operations run smoothly, handle customer inquiries or concerns, and maintain a positive atmosphere for guests.
- Cafe supervisors are **team leaders** and provide **guidance, training, and support** to their team members. They play a crucial role in ensuring staff adherence to policies and procedures.
- Cafe supervisors make operational decisions within their designated area, addressing immediate issues and escalating more significant concerns to Assistant Managers or the Operations Manager.
- They are expected to **handle** and **resolve** any issues or conflicts that arise within the team or between team members.

**Administrative Roles**

**Record Keeping**:

- Maintain accurate records of sales, transactions, and financial documents.
- Manage records of customer data, reservations, and bookings.
- Keep track of inventory levels and supplies..
- Handle filing and organization of administrative documents.
- Maintain employee records, including attendance and work schedules.
- Handle customer inquiries, feedback, and complaints.
- Assist in reservation bookings and event coordination.
- Coordinate repairs and maintenance requests. (Purchase Orders)
- Assist in coordinating meetings, events, and appointments.
- Ensure adherence to company policies and regulations.
- Prepare regular reports for management review.
- Assist in various tasks as needed to support smooth center operations.

**Salary**: RM1,800.00 - RM2,800.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Attendance bonus
- Overtime pay
- Performance bonus
- Yearly bonus