Customer Service Advisor

3 days ago

Damansara, Malaysia Ingenious Staffing Sdn Bhd Full time

**Location**: Damansara Uptown

**Mission**:

- In charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction.

**Job Scopes**:
a. Manage Order & delivery
- Captures, records and commits customer orders according to customer needs, agreement and defined service level
- Proposes product alternatives in case of phase-out or shortage
- If relevant, optimizes, plans and coordinates the delivery with customers and partners

b. Monitor Execution
- Handles customer orders portfolio and monitors execution
- Liaise with the relevant partners to ensure on-time deliveries and service commitment
- Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer
- Informs and follows up with customers

c. Manage Administrative and Sales Support Functions
- Maintain and organize tracking files and records to ensure accurate and up-to-date documentation
- Update customer codes in alignment with the latest customer database for seamless integration and data consistency
- Handle the printing and couriering of invoices, ensuring timely and accurate delivery to clients

d. Manage Request
- Captures customer's requests & claims
- Analyses and provides issue resolution or appropriate answer
- Contacts, follows up and closes the loop with customer
- Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences.
- Shares recurring problems with the relevant internal partner(s) in order to find solutions

**Requirements**:

- Min Diploma holder
- Good communication skill

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Yearly bonus

Application Question(s):

- What is your expected salary ?
- When you are able to start work ?

**Education**:

- Diploma/Advanced Diploma (required)

Work Location: In person

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