Quality Control Specialist

2 weeks ago

Kuala Lumpur, Malaysia Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction
This position comes with competitive pay, comprehensive benefits, and various opportunities to support your development. Do you have what it takes to become a part of our dynamic and fast-growing team?

**In this Role, you’ll get to
- Evaluate advisor performance by monitoring communications with customers and system operations.
- Provide constructive feedbacks to advisors, team leaders, and managers regarding communications, processes and systems.
- Lead or participate in service quality and workflow improvement initiatives.
- Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required.
- Assist with ad hoc projects assigned by Team Leads / Supervisors.

**What you'll Need to Succeed**- Proficiency in English & Malay both verbal and written.-
- Strong organization and time management skills.-
- Strong communication skills in 1 on 1 or public speaking. A strong customer-oriented mindset.-
- Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.).-
- Experience in an international and diverse organization with an offsite direct manager preferred-
- Positive and forward-thinking attitude, with a diligent and results-orientated approach to work.-
- Previous experiences at contact centers and/or quality control roles preferred. What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement

Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish

Have a good trip, and see you soon

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