Trainer

2 weeks ago

Bayan Lepas, Malaysia Softenger (Malaysia) Sdn Bhd Full time

Responsibilities:

- Design effective training programs
- Prepare training materials
- Conduct training and refreshers
- Support and mentor new employees
- Conduct evaluations to identify areas of improvement
- Monitor, analyse & train trainees’ performance and call out any unusual trends
- Identify training needs by working with operations team and QA

**Requirements**:

- Degree in any discipline
- 3 years customer service experience with minimum 2 years training experience.
- Language proficiency in English, Simplified Chinese (CNS) and Traditional Chinese (CNT) is mandatory.

Minimum bi-lingual proficiency, tri-lingual and above is preferred.
- Proven experience as corporate trainer.
- Background in Gaming is preferred.

Understanding of effective teaching methodologies and tools
- Willingness to keep abreast of new techniques in corporate training
- Proficient in MS Office (Advance skills in Excel and Powerpoint); e-learning software will be an asset
- Phenomenal communication, presentation and public speaking skills
- Organizational and time management abilities

Critical thinking, analytical and decision making abilities
- Applicants must be willing to work in Livingston Tower,

**Job Type**: Permanent

Schedule:

- Rotational shift

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