Logistics and Warehouse Executive

17 hours ago


Kuala Lumpur, Malaysia Batik Boutique Full time

Assist in optimizing logistics operations, ensuring smooth online order processing, inventory upkeep, and customer satisfaction.

**Responsibilities**:
Warehouse:

- Responsible for organizing and managing the stock-in process of products from production.
- Collaborate with other departments to facilitate the loan of products for various purposes.
- Conduct monthly stocktake to ensure accurate inventory management.
- Prioritize and segregate corporate orders for efficient processing.
- Maintain systematic organization of all products with proper barcoding.
- Conduct regular inventory checks to identify and address any missing items or discrepancies.
- Oversee and manage stock of products for various locations (retail stores).

Logistics:

- Prepare products for fulfillment of online orders, ensuring accuracy and timeliness.
- Receive and accept shipments of samples or products from suppliers, verifying contents and quality.
- Coordinate and arrange deliveries for corporate and boutique purposes, ensuring prompt and reliable service.

Customer Service:

- Respond promptly to inquiries from customers via various communication channels.
- Utilize phone calls or messaging platforms such as WhatsApp to address specific inquiries and provide assistance regarding products and services.

Corporate:

- Engage with clients through direct traffic channels, primarily utilizing WhatsApp for communication.
- Gather necessary information regarding client orders and requirements to provide personalized service.
- Input client orders and details accurately into the company's CRM system, HubSpot.
- Coordinate with relevant departments to confirm order details, shipment, and delivery arrangements.
- Supporting the Corporate team with creating a database for new and potential B2B clients.
- Maintaining the present B2B clients database with updated information and reviewing it on a monthly basis.

Requirement:

- Previous experience in customer service, social media, and E-commerce support.
- Fluent in English, Bahasa Malaysia
- Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills
- Excellent written and verbal communication skills
- Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges
- Warehouse or assembly line experience
- Strong organization skills
- Ability to work efficiently with high order volumes in a fast-paced environment

**What can you expect from us?**
- **Impact**:We are actively empowering and connecting communities to a better financial future through the global expansion of batik. Join our team if you want to help us achieve that mission.
- **Culture**:We take our work seriously and expect results, while also maintaining a family like culture that values each and every person. We can only create magic when we have a little bit of fun.

**Job Benefits**:

- Employer Statutory Contribution, Supportive team and environment
- Annual Leave & Public Holidays
- Annual Incentives & Performance Promotions
- Monthly Medical Reimbursement
- Training & Career Growth
- Purpose and Creating Impact for Marginalized Communities

Pay: RM2,300.00 - RM2,500.00 per month

**Benefits**:

- Health insurance

Work Location: In person



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