Shift Supervisor

**Location**
- **Setia Tropika, Kempas**

**Job Summary**

Contributes to success by assisting the PIC in executing store operations during scheduled shifts. Attain to customer needs and give the best customer service and maintain the “We Make People Happy” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles

**RESPONSIBILITIES**
- Setting goals for the work group, developing organizational capability, and modelling how work together.
- Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.
- Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.
- Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.
- Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.
- Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.
- Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.
- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
- Resolve sales and operations issues in an effective and timely manner.
- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
- Maintains regular and consistent attendance and punctuality.

**REQUIREMENTS**
- **1 year of experience in operations management in F&B, the food service industry, or retail.**:

- **Fresh graduates with a diploma/SKM**(_such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent_) can apply.
- Relentless focus on customer, understands what customer wants and how to deliver the experience
- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
- Continuously seek opportunities to improve self and others.
- Lead with trust, commitment, coach and develop junior staff.
- Understands to drive overall business success and is accountable to prioritize and deliver quality results.
- Articulate and able to communicate effectively across all functions and levels.
- Demonstrate leadership in managing teams and sales/achievement driven.

**Other**
- Basic salary is about 1,850 to 1,900, however overall remuneration may be around RM2,100 to RM2,500 or more including basic salary, incentive pay, transport reimbursement, overtime)
- Staff Meal
- 1% of incentive
- 14 days of annual leave
- Free cake on birthday
- Group insurance
- Outpatient medical claim
- PayD salary benefits

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM2,150.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Parental leave
- Professional development

Application Question(s):

- Do you have own transport to work here?
- Are you able to work during weekend and public holiday?
- How long you are looking to work here?
- Our basic salary is starting from 1,850 to 1,900, are you okay with that?
- When you can start with us if selected/hired?

Work Location: In person