IT Support

**Key Responsibilities**:
**Technical Support**:

- Provide first-level support for hardware, software, and network issues.

**Healthcare Systems Support**:

- Ensure compliance with healthcare regulations and data protection standards.
- Collaborate with healthcare professionals to understand and address their IT needs.

**Maintenance and Monitoring**:

- Perform regular system maintenance, updates, and backups.
- Monitor system performance and ensure optimal operation of IT resources.
- Respond to system alerts and take necessary corrective actions.

**User Training and Documentation**:

- Conduct training sessions for staff on IT best practices and system usage.
- Develop and maintain documentation for IT procedures, system configurations, and troubleshooting guides.
- Create user manuals and training materials.

**Collaboration and Communication**:

- Work closely with our IT related vendor to resolve complex issues.
- Communicate effectively with healthcare professionals to understand their technical needs.
- Liaise with third-party vendors for technical support and system maintenance.

**Qualifications**:
**Education**:

- Background in Information Technology, Computer Science, or a related field.

**Experience**:

- Minimum of 1 year of IT support experience, preferably in a healthcare setting.

**Skills**:

- Strong knowledge of Windows operating systems.
- Proficiency in troubleshooting hardware, software, and network issues.
- Familiarity with healthcare IT standards and regulations (e.g., HIPAA).
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time-management skills.

**Additional Requirements**:

- Ability to handle sensitive information with confidentiality.
- Willingness to work flexible hours, including evenings and weekends, if necessary.
- Strong customer service orientation.

Pay: From RM2,300.00 per month

**Benefits**:

- Free parking
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- On call

Application Question(s):

- When would you be available to start a new position?
- When would be the earliest you could come in for an interview?
- What are your salary expectations for this role?