Supervisor (Queensbay Mall)

5 days ago

George Town, Malaysia Stream Empire Holdings Full time

KEY DUTIES / RESPONSIBILTIES:

- Assist Store PIC (Store Manager / Assistant Store Manager) to monitor store operation and retail team members
- Responsible for managing outlet keys, compliance on outlet business hour
- Ensure outlet’s headcount fulfilment
- Leading retail team members to drive sales and achieve sales target
- Provide product and customer service training to retail team members regularly
- Demonstrate excellent customer service level to team
- Ensure housekeeping is done every day and as when required
- Ensure cash float, sales collection and monetary related amount are calculated accurately and stored carefully
- Working closely with Store PIC on store operations, manpower issue and provide improvement solutions if any
- Ensure retail team members follow SOP as per according to Management and Retail Operations Department
- Ensure outlet appearance is clean, presentable and all merchandise display follow Visual Merchandising guidelines
- Monitoring stock movement and merchandise level in storeroom and raise to Merchandising team when there is insufficient stock
- Monitoring and key in Cap Plan, SCORE and attendance
- Make sure CCTV is functional
- Update budget for monthly and annually sales target
- Plan and prepare monthly duty roster of retail team members and ensure they follow their working shift as planned
- Perform stock take activity for stores and responsible for stock loss if any
- Assist team with any other projects on an as needed basis
- Perform any ad-hoc action assigned by the Management
- Coaching Sales Associate team.

JOB REQUIREMENTS:

- At least 2 - 3 year(s) of working experience in the related field is required for this position or equivalent retail experience
- Converse well in English and Bahasa Malaysia
- Passionate, dynamic and highly motivated individuals who are willing to take initiative and eager to learn
- Positive attitude and able to work in a fast pace working environment
- Possess strong leadership quality with excellent customer service and communication skill
- Able to work in shifts, including Saturdays, Sundays and Public Holidays
- A strong team player and able to work in fast-paced environment
- Basic proficiency in Microsoft Office

**Job Types**: Full-time, Permanent

Pay: Up to RM2,600.00 per month

Schedule:

- Rotational shift

Supplemental Pay:

- Commission pay
- Overtime pay

**Experience**:

- Sales Associate/Supervisor: 3 years (required)

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