Accommodation Services Specialist

2 days ago

Kuala Lumpur, Malaysia Agoda Full time

**About Agoda**

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

**Get to Know our Team**:
**The Opportunity**:
The Accommodation Services Specialist is the entry level role for the Accommodation Services division. An Accommodation Services Specialist is responsible for providing Support for all our accommodation partners (e.g. hotels, apartments, hostels, etc.) Accommodation Services Specialists will work under the supervision of Accommodation Services Manager.

**In this Role, you'll get to**:

- Meet & drive KPIs set by the business
- Handle investigations, finance related issues, rate calculation
- Handle partner complaints
- Provide assistance to Market Managers with solving partner inquiries and other related tasks
- Propose effective solutions to procedure changes

**What you'll need to succeed**:

- We are looking for individuals that have an excellent command of spoken and written **Hindi & English**:

- Excellent written and verbal communication skills along with ability to convince
- Personality traits - Good attitude, enthusiastic, detail-oriented, responsible, trustworthy, ethical and goal focused
- Customer service skills - Attentiveness, empathy, patience and consistency, persuasion, immaculate telephone manners and communication skills
- Ability to work in a highly dynamic environment and is open to change in responsibilities, workflows, as needed by the business
- Ability to work in both a team environment and independently
- Demonstrate a high degree of integrity and confidentiality
- **Working hours: 9am-6pm India time/ 11.30am-8.30pm MY (Monday
- Friday)**

**It's great if you have**:

- Bachelor or equivalent degree required
- At least one year experience in a customer service field is an advantage (front desk, hotel management or contact center). Fresh graduates are also welcomed to apply

kualalumpur #CUST #2 #LI-EB1

**Equal Opportunity Employer**

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person's merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.

To all recruitment agencies: Agoda does not accept third party resumes. Please do not send resumes to our jobs alias, Agoda employees or any other organization location. Agoda is not responsible for any fees related to unsolicited resumes.

LI-Hybrid

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