Retail Assistant, Service Point

2 days ago

Kuala Lumpur, Malaysia Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationMalaysia - Kuala Lumpur

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. ** Job Details & Requirements**:

- Working hours: 10am - 6:30pm / 1pm - 9pm
- Working Arrangement: 6 working days, rotational day shift
- Work location: Damansara Damai, Kota Damansara, Kajang East, Bandar Puteri Bangi, Bayu Tinggi, Kajang Impian, OUG
- Benefits: Fixed allowance, KPI Incentive, Overtime (if required), EPF, SOCSO
- Employment type: Full-time & Fixed Term Contract-
- **
Job Description**:

- Welcome and assist customers in a friendly and professional manner.
- Ensure the reception area is tidy and well-stocked with necessary stationery and materials.
- Service customers’ delivery, packing, and shipping needs efficiently.
- Receive customer orders and coordinate with drivers for pick-up.
- Monitor and ensure smooth operation and parcel pick-up procedures at the Drop-Off Point.
- Assist, sort & process inbound volume and support drivers in parcel collection.
- Ensure adherence to standard operating procedures at all times.
- Perform other ad-hoc duties as required.-
- **Requirements**:

- **Essential Requirements**:

- Decent knowledge of Microsoft Office tools
- Detail-oriented, meticulous, and pleasant personality
- Experience in customer service or logistics is an advantage
- Have prior working experience in retail, service point or any similar nature

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