Customer Services Agent Lapangan Terbang Ipoh

1 week ago

Ipoh, Malaysia DELTA VACATION SDN BHD Full time

CUSTOMER SERVICE AGENT
- Dealing with passenger enquiries about flight departures and arrivals
- Checking passengers in giving seat numbers
- Providing boarding passes and luggage labels
- Telling passengers about luggage restrictions
- Weighing baggage and collecting any excess weight charges
- Taking care of people with special needs, and unaccompanied children
- Calming and reassuring nervous passengers
- Help passengers through immigration and customs, or escort passengers who have night flight connections.
- To provide a welcome service to our business passengers at Check in ,and at other customer service touch points and to assist in smoothing the customer journey through the airport.
- To problem solve on site issues which impact on business customer experience at airport.
- Assist Business customers during flight irregularities, co-ordinating communication with affected passengers to ensure passenger experience remains positive.
- To take service recovery measures when appropriate to protect the customer experience.
- To act as liason with the call center team in delivering all elements of the business class experience
- To act as liason with airline outstation network for special handling requests and coordination during flight irregularities
- To provide a flight editing function in Ipoh to ensure that any required service requests are applied to individual customers
- To provide customer recognition to our frequent fliers through individual contact on each journey through the airport.

**Salary**: From RM1,200.00 per month

Schedule:

- Afternoon shift
- Day shift
- Evening shift

Ability to commute/relocate:

- Ipoh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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