Reservation Supervisor

2 weeks ago

Nusajaya, Malaysia Ramada Meridin by Whyndham Full time

Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum room revenue in order to meet or exceed the revenue target.
- Handling of correspondences, sorted - out letters, telexes, fax, cables which are checked already by Front Office Manager.
- Review reservation booked daily.
- Review arrival report daily.
- Responsible for preparation of occupancy forecast.
- Ensure special handling of repeats guest and very VIP guest.
- Observes and ensures that proper telephone manners are maintained at all times
- Monitors and coordinates group reservations activity with the Sales Department and Revenue Manager.
- Follows up tentative bookings and update reservation status.
- Reviews no-show and cancelled reservations and processes charges according to hotel’s policy.
- Review room blocking for Long Stay. Suites and special group request.

**Salary**: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Meal provided
- Parental leave

Schedule:

- Rotational shift

Supplemental pay types:

- Yearly bonus

**Experience**:

- Hotel Reservation: 3 years (preferred)

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