Customer Service
1 week ago
**Working Location: KL SENTRAL (nearby LRT)**
**Requirements**:
- Min requirement - SPM
- Willing to work in a 24 hrs x 7 days shift work (including weekends and public holidays)
- Passionate in helping to resolve customer issues / queries and complaint handling
- Good typing speed & accuracy
**Responsibilities**:
- Customer Service (handle VOICE CALL, CHAT & EMAIL - (Mandarin Speaking Market)
- Ensure all SLAs are met accordingly
- Demonstrate strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner by following processes in place
Pay: RM4,300.00 - RM5,700.00 per month
**Benefits**:
- Health insurance
- Maternity leave
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
Application Question(s):
- How long is your notice period?
**Education**:
- STM/STPM (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
**Location**:
- Kuala Lumpur (preferred)
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