Specialist, Collection

**About the Role**:
**Grade Level (for internal use)**: 08
S&P Global Corporate
S&P Global Corporate
**The Role**: Specialist, Collections (EMEA)
**The Team**: The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. This position is responsible for ensuring delinquent accounts are resolved thus improving overall accounts receivable delinquency rates, reducing bad debt and improving cash flow.
Key Responsibilities
Enforcing Policies and procedures related to payment, cancellation, and suspension/termination of customer services
Accountable for all customer disputes and owning these through to resolution
To ensure that all activities undertaken are completed in line with our internal controls and published processes
Undertake Sales Ledger account reconciliations as required
Respond promptly and completely to both customer and internal enquiries
Escalation of debt issues to account manager & line manager
Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc.
Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders
Assisting in the maintenance of customer contact information
Performing other related tasks as required
Assist in mutual support and knowledge sharing of the global Credit and Collections team

**Required Skills**:
2+ years of experience in B2B collections environment
Excellent verbal and written English communication
Excellent problem solving skill
Commitment to excellent customer service
Strong attention to detail, goal oriented
Ability to prioritize and manage multiple responsibilities and meet deadlines
Basic knowledge of MS Office Suite including Excel a plus
Knowledge of SAP, Salesforce or HighRadius in AR environment is a great add-on
**Work Requirements**:
Working Shift is strictly 3pm-12am PH Time
Hybrid Setup with 2x a week onsite requirement
Office Site is in Ortigas East, Pasig (Tiendesitas)
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps keep you energized for your time on.
**Continuous Learning**: Access a wealth of resources to grow your career and learn valuable new skills.
**Invest in Your Future**: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
**Family Friendly Perks**: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
**Beyond the Basics**: From retail discounts to referral incentive awards—small perks can make a big difference.
**Global Hiring and Opportunity at S&P Global**:
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power gl