Retail Operations Manager at Kelantan

**Company Business Nature**

The company is a MNC of footwear retailer with over 5,300 stores in more than 70 countries. It offers stylish, comfortable, and affordable shoes for all ages, along with accessories and leather goods.

**Job Scope**

A Retail Operations Manager supervises and oversees the operations of retail store branches within a certain region and collaborates with the District Managers to set goals such as sales estimates and revenue projections, ensuring that marketing efforts are consistent across each store.
- **Drive Performance**: Set and monitor operational KPIs, ensuring regional stores meet and exceed targets for sales and profitability.
- **Lead and Develop**: Build and mentor high-performing teams, fostering a culture of continuous improvement and succession planning.
- **Ensure Operational Excellence**: Implement and maintain consistent standards across all stores, optimizing processes for maximum efficiency.
- **Boost Sales and Marketing**: Collaborate with marketing teams to implement effective strategies and analyze market trends to enhance customer engagement.
- **Manage Costs and Inventory**: Implement strategies to optimize stock levels, reduce wastage, and maximize profitability across the region.
- **Financial Oversight**: Develop and manage budgets, providing regular performance updates to senior management.
- **Foster Communication**: Act as a liaison between headquarters and regional stores, ensuring clear communication of company objectives.
- **Build Relationships**: Cultivate strong partnerships with stakeholders, including landlords and local authorities, to support smooth operations.

**Requirements**:

- Preferably District Manager/ Area Manager / Retail Operations Manager specializing in Sales - Retail/ General in Fashion Industry / Footwear / Chain Store Retailer and Franchising

**Job Details**
- **Salary: Up to RM7,000 (negotiable based on experience - 15% to 20% increment from last drawn salary)**:

- Travelling allowance: up to RM1,200 (depending on locations)
- Incentive: entitled based on campaign
- Benefits: medical, dental, optical, birthday leave, staff vouchers
- Overseeing management of average 50+ stores

**Job Types**: Full-time, Permanent

Pay: Up to RM7,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Application Question(s):

- Are you able to start immediately? If NO, how long is your notice period?
- What is your expected basic salary?
- How old are you?
- Do you have experience working in fashion or footwear industry?
- Have you previously been responsible for store KPIs such as ATV (Average Transaction Value), UPT (Units per Transaction), ASP (Average Selling Price), footfall, or conversion rate?
- Have you led marketing execution or campaigns at the retail or outlet level?
- Do you have experience in reporting to senior management and making strategic or operational recommendations?
- What inventory management tools or methods do you use to control stock levels and reduce wastage?
- Are you comfortable preparing and managing annual budgets? What budgeting software have you used?
- How do you ensure standard operating procedures (SOPs) are followed across all branches under your supervision?
- How do you handle underperformance at a store or with a store manager?
- How many years of experience do you have managing multi-store retail operations?
- What is the largest number of stores/teams you have managed at once?
- Describe a time when you successfully improved sales performance across a region. What KPIs did you monitor and how did you achieve results?
- Are you open to being based in or travelling across Kelantan?

Work Location: In person