Customer Service Representative
7 days ago
**Monday to Friday**:
- **9am - 6am**:
- **RM4200 + 300 KPI**
**Role Description**
This is a full-time on-site role for a Customer Service Representative (Mandarin Speaker) located in UOA Business Park, Subang Jaya. The Customer Service Representative will be responsible for handling customer inquiries and complaints, managing phone etiquette, ensuring customer satisfaction, and enhancing the overall customer experience. Day-to-day tasks include responding to customer calls, resolving issues, and providing exceptional service to Mandarin-speaking customers.
**Qualifications**
- Customer Support, Customer Service, and Customer Satisfaction skills
- Experience in enhancing Customer Experience
- Fluency in Mandarin and English (both written and spoken)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Previous experience in a customer service role is a plus
- Minimum requirement is SPM
**Job Types**: Full-time, Permanent
Pay: Up to RM4,200.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Work Location: In person
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