Customer Service
4 days ago
Job description
- You will become a brand ambassador for multinational automotive brand-servicing clients in Australia and New Zealand.
- You should embody service excellence and be able to provide a caring, flexible and innovative approach when handling customer queries and providing solutions.
- As well as responding to the customer you will also work closely with other service providers.
General profile
- Support the Supervisor/Operations Managers by providing regular reporting to track and monitor KPIs, designed to ensure customers consistently receive outstanding customer service.
- Liaise with all levels of stakeholders including Dealers, Product Specialists, executives and direct customers in order to facilitate the resolution of complex issues.
- Ability to work under pressure and flexible on working hours
Functional Knowledge
- Has extensive customer service knowledge including customer profiling, call management and solutioning
- Knowledge on vehicles is added value
- Has passion n Automotive/cars
Problem Solving
- Understands issues and identifies solutions that have the best outcome for the client
- Ability to problem solve with limited supervision
- Going the extra mile to find out solution for the customers (within company policy)
Interpersonal Skills
- Exchange’s information and ideas effectively.
- Self-motivated and driven
- Positive mindset
Responsibility Statements
- Uses standard scripts and established guidelines and under supervision, to meet SLAs.
- Provides customers with information that is specialized and communicated in a warm empathetic manner
- Escalates issues to supervisor
- Explains company policies to customers
- Performs other duties as assigned.
- Complies with all policies and standards.
- Provide excellent customer service to promote high NPS scores
Pay: RM3,785.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have any experience working in BPO company?
- How many years of experience do you have in customer service?
- Do you have basic knowledge on cars & parts of cars?
-
Subang Jaya, Malaysia IT solution and service center Full time_Nature of Business: IT service and solution provider_ - Location: Industrial Park Subang, Subang Jaya (Must have transport)_ - Position: Customer Support_ - Salary Range: RM2,200- RM2,500_ - Working Days: Normal day & normal working hours (5 days | 9:00am - 6.00pm)_ - ** Fresh grads are welcome to apply_ Task: - Checking of the warranty for particular IT...
-
Customer Service Representative
2 weeks ago
Petaling Jaya, Malaysia Samsung Authorized Service Center Full time**Customer Service Representative** **Samsung Authorized Service Center (One Mobile Care SDN BHD)** **Sunway Pyramid, Subang Jaya, PJ** **Responsibilities**. - Handle issues regarding client complaints and other matters. - Works with supervisors in other departments on updating information and procedures - Handle customer inquiries and feedback. - Provide...
-
Customer Service
9 hours ago
Subang Jaya, Malaysia KYOCERA Document Solutions Malaysia Sdn Bhd Full time**JOB RESPONSIBILITIES** **1. Handle Customer Inquiries and Issues** - Handle customer inquiries and resolve customer problems by phone call or assign technician for visit within the time frame. - Assist customers remotely or dispatch technician for onsite visits. - Provide reasonable alternative solutions to resolve customer problems and arrange for a...
-
Executive - Customer Support (Credit Management
2 weeks ago
Subang Jaya, Malaysia AEON Credit Service (M) Berhad Full time**Job Description**: - To adhere with Company's internal policies and guidelines as well as BNM and any regulatory requirements. - To attend and resolve customer complaints and service request related to collection from various channels. - Investigating, define the root cause, validity of the complaint and resolving customer and 3rd party complaints and...
-
Customer Service
2 weeks ago
Subang Jaya, Malaysia Bayapay Sdn Bhd Full timeProvide introductory information to prospective and new customers. - Acknowledge and resolve customer's complaints, concerns, and issues in a timely and effective manner. - Provide accurate information about products and services to customers. - Collaborate with other departments to ensure customer satisfaction and resolve customer issues. - Handle customer...
-
Customer Service Lead
9 hours ago
Petaling Jaya, Malaysia Recruit Express Service Sdn Bhd Full time**Job Responsibilities;** - Responsible for day-to-day customer service support, including sales order entry and invoicing management. - Actively liaise with customers, factory, respective product DCs, demand planner, supply planner, finance, sales and marketing department to expedite shipment and resolve any matters that may impede customer order...
-
Customer Service
2 weeks ago
Subang Jaya, Malaysia Luminary Talents & HR Full timeAre you looking for a job with a good and friendly company culture and colleagues who are passionate to work alongside you as a team? Look no further and join us! We are a reputable Chiropractic & Physiotherapy Company that is expanding our Customer Care department and are looking for CUSTOMER SERVICE (Full-time) to join our ever growing family! Additional...
-
Customer Service
6 days ago
Subang Jaya, Malaysia SMART AUTOCARE GARAGE SDN BHD Full timeProvide accurate product/service information and guidance - Document and update customer interactions - Troubleshoot common issues and follow up to ensure resolution - Gather and relay customer feedback to internal teams for improvement - Occasionally assist with upselling or cross-selling opportunities Pay: RM2,000.00 - RM2,500.00 per...
-
Ass Customer Service Manager
1 week ago
Subang Jaya, Malaysia Katrin BJ Sdn Bhd Full timeA passionate and experienced Customer Service Assistant Manager / Manager to lead and improve our customer service operations. You will oversee the customer service team and ensure our customers receive prompt, helpful, and high-quality support—whether it’s about product inquiries, after-sales service, or general feedback. This role plays a key part in...
-
Customer Service
9 hours ago
Subang Jaya, Selangor, Malaysia Agensi Pekerjaan Synergy Staffing Full timeHIRING – Customer Service Executive (Telco Project)Location: UOA Business Park, Subang Jaya (Next to LRT Subang Jaya)Salary Package:Basic: RM2,400KPI Allowance: RM300Shift Allowance: Up to RM500Total Earning: RM3,200 – RM3,500++Ada OT / jika bekerja PH dikira OTWorking Schedule:5 Days Rotational Shifts (8AM – 10PM)9.5 hrs/day (including breaks)Shift...