Guest Experience Expert

1 week ago

Kuala Lumpur, Malaysia Marriott International, Inc Full time

**Job Number** 24096739

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard by Marriott Kuala Lumpur South, 137, Jalan Puchong, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Front Desk Talent. Malaysian Only. **Job Number** 24023134 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** Malaysian Only. Front Desk Talent / Welcomer / Rooms Controller. **Job Number** 24060310 **Job Category** Rooms & Guest Services Operations **Location** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?**...

  • Guest Experience Expert

    15 hours ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24029883 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Director

    7 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Guest Experience ChampionWe are looking for a seasoned professional to build and maintain strong guest relationships to enhance satisfaction and loyalty. The successful candidate will deliver exceptional, personalized service, anticipating VIP guest needs with discretion and professionalism.They will also provide expert menu and wine recommendations while...

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Additional Information** (Malaysian Only) **Job Number** 24095910 **Job Category** Rooms & Guest Services Operations **Location** Element Kuala Lumpur, Ilham Tower, 8 Jalan Binjai, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs...

  • Guest Experience Expert

    15 hours ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24102750 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Kuala Lumpur Hotel & Convention Centre, Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur, Malaysia, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Loyalty Officer...

  • Guest Experience Agent

    6 days ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **Job Number** 24081841 **Job Category** Rooms & Guest Services Operations **Location** W Kuala Lumpur, No 121 Jalan Ampang, Kuala Lumpur, Wilayah Persekutuan, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24038839 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Aloft Kuala Lumpur Sentral, No. 5 Jalan Stesen Sentral, Kuala Lumpur, Wilayah Persekutuan, Malaysia ดูบนแผนที่ **ตารางการทำงาน**

  • Guest Experience Coordinator

    5 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia beBee Careers Full time

    Guest Experience SpecialistWe require a skilled Guest Experience Specialist to oversee our front office operations, ensuring exceptional guest satisfaction and loyalty.Develop and implement strategies to enhance guest experience and satisfaction.Train and supervise front office staff to deliver outstanding service.Collaborate with other departments to ensure...

  • Guest Experience Expert

    2 weeks ago

    Kuala Lumpur, Malaysia Marriott International, Inc Full time

    **หมายเลขงาน** 24060440 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Four Points by Sheraton Kuala Lumpur Chinatown, No 2, Jalan Balai Polis, Kuala Lumpur, Wilayah Persekutuan, Malaysia ดูบนแผนที่ **ตารางการทำงาน**