Ideation Workplace Advisor

**Kuala Lumpur**,**

**Malaysia**

**Full Time**

**Mid Level**

**Job Purpose**

Haworth Ideation Services bridge the gap between workspace design and human behavior, health, performance, and user experience. They play a pivotal role in guiding global clients through the interpretation and analysis of research data to shape actionable workplace strategies and design solutions.

The Ideation Workplace Advisor leads the planning, scheduling, coordination, and supervision of Haworth Analytics project installations, measurements, and reporting. Additionally, they serve as a strategic advisor to clients, offering expert guidance on workplace strategy and optimization.

**A glimpse of your daily mission**

Business Development- Identify client opportunities and collaborate with regional and global teams to design and deliver impactful Ideation initiatives.- Manage opportunity pipelines using Microsoft Dynamics, Vine CRM and other tracking tools to unsure visibility and progress.- Identify key client decision-makers and coordinate with the sales team to schedule meetings and present Ideation services.- Drive Haworth’s Ideation strategy to support dealers, knowledge partners, designers, and consultants.- Partner with sales and marketing teams in client engagements to position Haworth’s research, services, and digital tools as differentiators.- Contribute to RFI and RFP responses by providing compelling content and strategic insights.- Lead new business pitches and responses to Requests for Information, including:

- Developing tailored service methodologies
- Estimating fees and resource requirements.
- Writing relevant case studies
- Preparing interactive, audience-focused pitch presentations- Serve as the primary client liaison for Ideation service projects, ensuring consistent communication and delivery- Develops and nurture relationships with designers, architects, workplace consultants, knowledge partners, suppliers, and academic institutions to support market and subregional sales strategies.

Analytics Project Management- Develop and manage project schedules and budgets aligned with approved pricing and profitability goals.- Monitor timelines to ensure timely delivery and execution of all project phases.- Constantly refine processes and cost tracking to optimize efficiency and margins.- Lead project kickoff and milestone meetings with internal teams and external stakeholders to define key goals and objectives.- Facilitate stakeholder engagement through workshops, interviews, focus groups, and presentations.- Develop and direct the work of the installation and dealership customer service team.- Oversee installation and dealership customer service teams, ensuring alignment with Haworth’s quality standards.- Manage independent installation contractors, ensuring adherence to schedules and brand standards.- Develops business plans and budgets necessary to ensure the necessary resources are allocated.- Prepare business plans and allocate resources to support project execution.- Coordinate logistics for delivery, receipt, and installation of materials.- Coach installers on best practices for handling and installation.- Resolve delivery or installation issues through timely corrective actions.- Promote Haworth’s project management services, including reconfiguration and asset management.- Ensure all contractors uphold Haworth’s premium brand image and verify billing accuracy with appropriate project codes.

Workplace Analysis & Reporting- Measure and evaluate workplace effectiveness through site observations, utilization studies, and benchmarking.- Lead data collection and analysis to ensure robust, actionable insights.- Conduct strategic reviews and provide analysis on:

- Time utilization
- Space benchmarking
- Meeting room occupancy
- User group profiling
- Identify utilization patterns and variances- Direct the creation of clear, concise, and visually engaging reports and presentations covering:

- Space planning and sharing densities
- Furniture and space types, locations, and deficiencies
- Floorplate efficiency and configuration
- Amenities and shared spaces and service provisions- Develop and present implementation recommendations, including:

- Change management assessments
- Revised space planning, sharing densities, furniture and space types, location, floor-plate configuration etc
- Strategic briefs for internal or external design teams- Provide strategic oversight (client facing or internal) during design phases, ensuring alignment with workplace strategy,- Continuously challenge, develop and improve methodologies, strategies and presentation of utilization data through research, data science peer review, further education and partner engagement.- Continue to expand on an in-depth knowledge of workplace specific requirements and workplace trends through professional development and research.- Identify and share insights that connect Ideation knowledge with applied design to enhance advisory services an