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Contact Centre Service Agent

2 weeks ago

Petaling Jaya, Malaysia R LOGIC CUSTOMER CARE SERVICES SDN BHD Full time

Answers inbound calls/chats and makes outbound calls, as necessary
- Evaluate problems and complaints of the callers and provide proper solutions to them
- Respond to the needs of customers and provide personalized service
- Provide information on the company’s products or services and generate interest in the offer
- Upsell products and services
- Research needed information using available resources
- Route calls to other team members whenever needed
- Make relevant notes from customer interactions
- Identify any issues that customers might be struggling with
- Report on customer feedback
- Complete call logs and reports
- Manage & update customer databases
- Follow-up on customer calls
- Boost customer loyalty by offering a proper experience over the phone.
- Complete work with some degree of supervision.

**Salary**: RM2,500.00 - RM3,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Petaling Jaya: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)