IT Officer

At Sudong, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

**Key Responsibilities**
- Administer and maintain of network equipment.
- Attend to user’s problem and inquiry.
- Manage office IT hardware and software inventory.
- Maintain LAN/WAN network
- Health Check on daily servers and monitor network bandwidth through network management framework
- Prepare weekly report for new service request and Incident case via ticketing system.
- To Undertake any ad-hoc matters and projects assigned from time to time.

**Key Requirements**
- At least Diploma or Bachelor’s Degree in Computer Science/Information Technology or equivalent.
- Good knowledge in Windows environments is essential.
- Good working knowledge of Microsoft Exchange Server/O365 cloud and messaging protocols.
- Experience in LAN/WAN implementation would be added advantages
- Knowledge of Telephone switch circuits, VOIP, Call Centre System such as Avaya/ACD/CTI/Call Management, Voice/screen logger has the added advantage.
- Possess good technical supports skills and knowledge of MS Office product.
- Possess excellent communication and interpersonal skills.
- Be able to work well with other people in a team-oriented environment