Customer Service Professional
2 weeks ago
Position**:CUSTOMER SERVICE PROFESSIONAL**
Work Location**:Bangsar/ Melaka**
**Job summary**
To attend/answer inbound calls from customers, identify their concern on products and services and assist them to solve the problems by providing the right solution.
**Job Responsibility**
- Handle and follow up all inquiries that comes directly to contact center from end customer or transferred by HQ, with appropriate liaising between the customers.
- To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.
- To answer queries on the product where the required information is easily accessible in the system and to escalate any more complex enquiries or requests to the relevant teams.
- To act as the first line of contact for customer complaints and issues, handling as many as possible with first call resolution or escalating when appropriate.
**Requirement**
- **SPM (with 1 year experience) / Certificate / Diploma / Degree holders.**:
- **Fresh graduates are strongly encouraged to apply. Training will be provided.**:
- **No working experience required**:
- **Willing and able to work on shift**:
- **Able to start immediately**:
- **Willing to work in Bangsar/ Melaka**:
- **Age 19 years old - 40 years old.**
**Why you should join us**:
- An opportunity to work in GLC environment
- Good way to start your career by working with vibrant and positive environment.
- Training will be provided.
**Salary Package**
- Attractive remuneration package (Good basic salary, allowances, performance bonus, etc)
- Overtime pay for extra hours of work
- Contribution to EPF/SOCSO/EIS
- Annual Leave
- Panel Clinic
- Insurance covers hospitalization
**Job Types**: Full-time, Contract
Basic Salary: RM1500.00 to RM 1800.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental pay types:
- Overtime pay
- Performance bonus
COVID-19 considerations:
Note: A complete 3 doses of Covid-19 Vaccination is a must to enter workplace.
**Education**:
- Minimum SPM/STPM. Diploma or Degree holders are encouraged to apply.
**Language**:
- English (preferred)
- Bahasa Malaysia (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)
**Job Types**: Full-time, Contract, Fresh graduate
Contract length: 12 months
Pay: RM2,000.00 - RM2,600.00 per month
**Benefits**:
- Health insurance
Schedule:
- Day shift
- Night shift
- Rotational shift
Supplemental Pay:
- Overtime pay
Application Question(s):
- What is your current and expected salary?
- Will you consider a 12-months contract position with an option to renew based on performance?
- Are you willing to work in Bangsar ?
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