Regional Contact Centre Manager

DescriptionJOB DESCRIPTIONJOB TITLEPOSITION : Call Agent, Inbound Call Centre, Consumer Contact CentreGradeU8.C/U9.C/C9.C/G33LocationPlaza Damansara & CIMB HUBReports ToTeam Leader, Inbound Call Centre, Consumer Contact CentreOther Reporting RelationshipsNASubordinatesnilJob PurposeEntry level to junior experience hire responsible for receiving or/and making...

WHO WE ARE:As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we're on a journey of...

At Toku, we create bespoke cloud communications and customer engagement solutions to reimagine customer experiences for enterprises. We provide an end-to-end approach to help businesses overcome the complexity of digital transformation in APAC markets and enhance their CX with mission-critical cloud communication solutions. Toku combines local strategic...

**JOB DESCRIPTION** **JOB TITLE** **POSITION : Call Agent, Inbound Call Centre, Consumer Contact Centre** **Grade **U8.C/U9.C/C9.C/G33 **Location **Plaza Damansara & Plaza Pantai **Reports To **Team Leader, Inbound Call Centre, Consumer Contact Centre **Other Reporting Relationships **NA **Subordinates **nil **Job Purpose **Entry level to junior experience...

Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines - Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by...

DescriptionManage and resolve client queries/issues as the primary layer of customer contact. This includes resolving the queries/direct unresolved queries to the appropriate group. For this role, it is required to have a broad understanding of all the products/services portfolio of the organization to aid in responding to queries

Job Summary Job DescriptionHandle incoming support cases quickly and professionallyCommunicate with customers via phone, WhatsApp, chat, and emailListen carefully to identify the real issue behind customer queriesProvide solutions or escalate issues when neededDirect calls to the right department if necessaryUse support documentation to assist...

The Assistant Manager will play an independent and critical role in managing the full spectrum of research administration matters for the University's Research Centres (URCs). This role requires direct liaison with the Directors of each URC to provide seamless administrative, operational, and reporting support, while ensuring compliance with institutional...

**Key Responsibilities** **PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request,...

**PRIMARY ROLE**: - Resolve customer complaints/issue by following up with the required department and reverting back to customer on the outcome. - Highlight IT / system related issues to the 2nd level team for further investigation. - Attend to customer’s request for manual crediting, stop payment, statement request, credit/debit advise, cheque details...