Team Leader
7 days ago
Responsibilities **Provide mentorship, guidance, and career development to members of their team. Lead a ** high-performing team through an exciting transition to build problem solving, critical. **thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions. ** Establish team goals and work with direct reports on strategies for executing, measuring progress, and sharing results. **Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions. ** Identify actionable insights, suggest recommendations, and influence team strategy through effective communication. **Set clear sales targets, both individual and team-based, and work towards achieving and exceeding these goals. ** Managing the day-to-day activities of the team. **Empowering team members with skills to improve their confidence, product knowledge, and communication skills. ** Conducting quarterly performance reviews. Requirements **Bachelor’s degree or equivalent diploma ** Minimum 2-3 years of people management experience as TL. **Has the ability to deliver feedback and coaching to team members basis the collected data from Quality monitoring and reporting development plan to stakeholders in an actionable format. ** Must be able to spot trends and tendencies with data and drives team to look for insights. **Strategic thinker with strong analytical and creative problem-solving skills ** Must be able to collaborate with the client on pressing concerns and partner with internal stakeholders on action plan execution. **Significant experience in a complex fast paced environment ** Passion for ensuring an excellent user experience
**Job Types**: Full-time, Permanent
**Salary**: RM1,488.82 - RM6,000.00 per month
Schedule:
- Rotational shift
**Experience**:
- team leader: 2 years (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Chinese (preferred)
- Cantonese (preferred)
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