Officer - Retail Operations

2 days ago


Shah Alam, Malaysia Avis Malaysia (DRB-HICOM EZ-DRIVE SDN BHD) Full time

Personal selling, the reputation of the company and finally the service / product.
- Make cold-calls to establish new account.
- Follow up the needs of potential customer.
- Update / advice established customers on issues pertaining to business.
- Establish rapport and strengthen confidence with customers.
- Organize itinerary, appointment, activity in advance.
- Prioritize calls according to volume, future value, profitability and needs.
- Anticipate existing and potential customer's needs.
- Create specific selling tactics for each call.
- Complete reports accurately and in timely manner.
- Analyse market conditions to detect trends.
- Identify customer's needs and include them in the sales strategy.
- Keep abreast with what competitors offer.
- Evaluate strength and weakness of competitors.
- Understand changes to relevant industries that will directly / indirectly affect ours.
- Assure all relevant documents and billings been forwarded to customers.
- Work closely with current and potential customers to determine their needs.
- Follow each order through to delivery and check on customer satisfaction.
- Handling of customers complaints as well as to co-ordinate with respective departments to ensure fulfilment of customers' satisfaction.
- Stress your accessibility to the customer, giving numbers for your cellular and office phones
- Control, monitor and follow-up logistic performance & liaise with internal departments to ensure customer orders are being handled promptly and delivered on-time.
- Control, monitor and follow up payment collection within targeted timeline.

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay
- Yearly bonus

Work Location: In person


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