Payroll Executive
2 weeks ago
Continuously review the operations model and daily operational procedures to identify areas for improvement.
- Analyze and enhance services quality based on identified gaps or areas for improvement.
- Collect and evaluate complaints and quality issues and develop sustainable resolutions.
- Conduct root cause analysis and create prevention plans.
- Report service quality issues to leadership and collaborate with teams on service recovery and improvement plans.
- Assist leadership and operations team in HR SSC risk management by producing risk analysis reports and mitigation plans.
- Lead service level and performance management and create service quality documents for internal and external teams.
- Ensure service deliveries meet defined quality and compliance requirements.
- Standardize regional payroll processes procedures and policies by working with respective departments.
- Review operational documents to ensure compliance with defined operational model procedures processes and governance.
- Develop and implement compliance initiatives such as Separation-of-Duty and Access Control Management.
- Create and execute Business Continuity Plan.
- Conduct Customer Satisfaction Surveys analyze feedback and implement service improvement plans.
- Provide guidance to HR SSC team members on service quality initiatives.
- Identify training needs and ensure HR SSC-wide compliance.
- Conduct internal audits for HR SSC and vendor services and support external audits when required.
- Research industry service quality control practices and propose their adoption into HR SSC quality control initiatives.
- Support defined HR Transaction Services for Singapore entities.
**; Requirements**:
- At least 5 years of working experience with at least 3 years in the Payroll/HR field and 2 years in Service Quality Management/Project Management/Service Management. HR Service Center experience preferred.
- Proficient in payroll and HR disciplines. Exceptional organizational skills. Proficient in planning tracking and executing projects/tasks.
- Strong analytical problem-solving and decision-making abilities.
- Proficient in Microsoft Office suite.
- Exceptional verbal and written communication skills with keen attention to details. Strong interpersonal skills. Collaborative team player with the ability to work independently with mínimal supervision.
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