Assistant Manager, Release, Demand and Incident Management

7 days ago

Puchong, Malaysia Mercedes-Benz Malaysia Sdn. Bhd. Full time

AufgabenResponsibilities & Key Outcomes:
Release & Change Management:

- Ensure all releases comply with change management processes and are assessed for operational risk, impact, and readiness.
- Maintain a forward-looking release calendar and ensure transparent communication to internal and external stakeholders
- Conduct release planning meetings and lead washing machine sessions to assess and approve changes.
- Coordinate with Line Function Lead, MBRDI, Global team to validate and deploy changes with mínimal operational impact.
- Monitor post-release stability, log issues, and lead root cause analysis for failed or degraded changes.

Demand Management:

- Manage the intake, evaluation, and prioritization of business demands—ranging from system enhancements and change requests
- Facilitate prioritization workshops with business and IT leads to align demands with capacity, operational windows, and release slots.
- Support budgeting and resource planning through analysis of historical and forecasted demand.

Incident Response & Coordination:

- Lead and coordinate the response to high-priority incidents, including assembling the right technical teams and driving resolution efforts.
- Ensure effective communication with internal and external stakeholders.
- Provide regular updates and impact assessments to senior management and affected users.
- Escalate issues appropriately based on defined SLAs and business impact.

Process Management:

- Ensure all incidents are logged, categorized, prioritized, and resolved in accordance with SLA
- Ensure incidents are properly documented and analyzed to identify trends, recurring issues, or improvement opportunities.

Root Cause Analysis & Continuous Improvement:

- Facilitate post-incident reviews (PIR) and ensure the implementation of corrective and preventive actions.
- Work with problem management teams to identify root causes and track resolution of underlying issues.
- Continuously review and improve the incident management process, tools, and reporting.
- QualifikationenEducation & Experience:

- Bachelor’s degree in information technology, Computer Science, or a related field.
- A minimum of 4-5 years of experience in release, demand and incident management
- Proven experience working on international projects, with a focus on project management and coordination across diverse teams.

Specific Knowledge & Skills:

- Analytical & Problem-Solving Skills: Strong analytical capabilities with a keen eye for detail, critical thinking, and problem-solving skills to address complex business challenges.
- Communication Skills: Exceptional verbal and written communication skills, with the ability to present complex concepts clearly and effectively to both technical and non-technical stakeholders.
- Proactive & Self-Motivated: Self-driven, with the ability to take initiative in learning new systems and tools, as well as the ability to adapt to changes in the business environment.
- Organizational Skills: Excellent planning, organizational, and time management abilities, with a proven track record of managing multiple tasks and deadlines efficiently.

Mitarbeiter Events

Mitarbeiterrabatte möglich

Gesundheitsmaßnahmen

Mitarbeiterhandy möglich

KontaktMercedes-Benz Malaysia Sdn. Bhd.

16A Jalan BK 1/1347180 PuchongDetails zum Standort

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