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Customer Service Advisor for a Top Bpo

2 weeks ago

George Town, Malaysia Gratitude Inc. Full time

**Role**:Customer Service Executive

**Timings**:Rotational Shifts (Permanent)

**Industry**:BPO

**Work Mode**:Work from office

**Functional Area**:ITES / BPO / Customer Service

**Process**:Voice

Key Skills: Customer Service Customer service advisor Customer Service Manager**Education background**:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

**Customer Service Focus**:

- Experience in customer facing environments (phone, chat, in person, etc.) interaction in some

capacity (can include volunteer work, or project work while in school)
- Demonstrates passion for customer service, ownership of the customer experience and

determination to deliver a comprehensive resolution
- Obsesses over the customer experience and constantly strives to exceed their expectations
- Able to communicate clearly and effectively, both written and verbal in** English AND Cantonese**:

- Able to effectively tailor communication and style to differing audiences and read verbal and

non-verbal cues
- Approaches problems flexibly and is able to adapt and modify approach without

compromising outcome
- Providing a high caliber Customer interaction as measured by Client’s call quality reports, call

audits, and customer satisfaction survey;
- Presenting to the public a strong working expertise in all Client Supported Products (now and

in the future) as measured by Client’s call quality reports, call audits, and customer satisfaction

survey scores;
- Ensuring innovation and quality in all Customer interactions as measured by Client’s call quality

reports and customer satisfaction survey;
- Capturing all required data elements in Client’s internal Online Store and other systems of

record as required by the Client's training and operational procedures;
- Maintaining a general awareness of Client’s strengths in the industry; and
- Assisting Customers by answering queries relating to their order status, changes and delivery

timeframes.