Labeling Trainer

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Trainers are an essential part of making our Trust & Safety Operations teams successful. They develop and deliver online & classroom training to address changes to policies, induct new team members and help our teams gain new skills.

To eliminate any doubt, this role involves reading, viewing, listening and examining user-generated content to ensure they comply with community guidelines.

Content includes images, video, text related to every day life, but they can also include (but are not limited to) bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; murder.

What would I be doing?
- Deliver process/product/policy training in classroom and/or online environment in English or local language.
- Help to develop and deliver training courses for different trainees/markets/products.
- Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.
- Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.
- Work with labeling business team to achieve top performance, including group coaching, bottom performers identification and training.
- Setting up exam paper
- Bridging Policy team and vendor (answering to doubts on policy)
- Hosting calibration to ensure policy understanding alignment

**Qualifications**:
What should I bring with me?
What should I bring with me?
- Bachelor’s degree or above, short video product user.
- At least 1-year training experience in trust and safety or policy in a major tech or media company.
- A fast learner who has ability to embrace a fast-paced working environment. - Be familiar with machine learning and content understanding.
- Willing to travel abroad to a nearby country for a short period of up to 1 month.
- Strong cross-cultural communication and interpersonal skills.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.