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Customer Service Agent

2 weeks ago

Bandar Sunway, Malaysia Lifework HR Services Sdn Bhd Full time

**Inbound Customer Service (Contract: 6 months - 1 year)**
- Opportunity to convert to Permanent staff after contract period
- Medical Benefits
- Young, energetic and fun working environment
- Shift allowances provided

**Responsibilities**:

- Responsible for smooth handling of incoming and outgoing calls
- Answer all in-coming and out-going calls in a professional manner and to practice Standard Answering Phrase
- Assist patient, make appointment through Arcus (hospital information system)
- Handle irate callers professionally and courteously by helping them to resolve their issue or redirecting the calls to correct person or department
- Any other adhoc jobs may be assigned from time to time
- Able to work 6 days a week including weekends/PH
- 24/7 operation, work on shift schedule basis (3-shifts) / Public Holidays / Weekends

**Job Requirements**:

- Minimum education qualification: Minimum SPM
- Language proficiency: English (Primary), Bahasa Malaysia
- Communication skill: Good in communication, calmness
- Willing to work on shift schedule; including Public Holiday and Weekend
- Ability to remain long hour in the close room environment, concentration to the calls monitoring, and good communication skill

**Shift Schedules**:
Weekend & Public Holiday included.
- 8am - 4pm
- 7am - 5pm
- 3pm - 11pm
- 11pm - 7am

**Work Location: Bandar Sunway, 47500 Subang Jaya, Selangor**

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM1,800.00 - RM3,600.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Fixed shift
- Monday to Friday
- Night shift
- Rotational shift
- Weekend jobs

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Sunway: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Are you committed to 24-hour rotational shift arrangement?

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center Operator: 1 year (preferred)

**Language**:

- Bahasa Malaysia (required)
- English (required)