Quality Assurance Manager

2 weeks ago

Bayan Lepas, Malaysia GrowthFn Sdn Bhd Full time

Position: Quality Assurance Manager - Mandarin Speaker

Location: Bayan Lepas, Penang, Malaysia.

Salary Range: RM9,000 - 12,000

Language: Mandarin (Malaysian)

Specialization: at least 2 years QA Manager experience with Customer Service background

Target Onboarding Date: ASAP

Type: Full-time

Shift: 24/7

**Responsibilities**:

- Construct searches and reports designed for automated analysis and topic identification in recorded

conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems, through both

established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified

project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyze & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

**Requirements**:

- Degree in discipline or equivalent diploma
- Minimum 1 year of Quality Analyst experience.
- Fast learner who requires mínimal supervision.
- Experience in preparing and presenting written project status reports and executive briefings.
- Phenomenal communication, presentation, and public speaking skills.
- Organizational and time management abilities.
- Critical thinking, analytical and decision-making abilities.
- People management.

**Job Types**: Full-time, Permanent

Pay: RM9,000.00 - RM12,000.00 per month

Application Question(s):

- What nationality are you?
- How many years of experience as Quality Assurance Manager?
- How many years of experience as Quality Analyst?
- How many years of experience in a BPO Company and mention the BPO Companies?
- Can you speak, write and read mandarin?
- The salary is fixed, not negotiable, the Salary range is RM9000 - 12,000, are you okay with it?
- The role is urgent, how soon can you join (Notice Period)?

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