Customer Support Intern

**Are you a growth-oriented team player who wants to create a meaningful impact?** If so, join our team **Airda Group** is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true nature of businesses that progress humanity forward. We build life-changing eCommerce brands in skincare, lifestyle, nutrition, and beyond, offering great value to our customers. **Jolicare** is the #1 Herbal Sensitive Skincare brand by Airda Group, with the mission to inspire and empower families and individuals with itchy and sensitive skin to live freely. **OBJECTIVE**: To support customer success, online sales, and day-to-day operations across various marketplaces and sales channels such as Shopee, Lazada, TikTok Shop, Shopify, and WhatsApp. This role may also assist in content creation, marketplace management, and other marketing support tasks as needed. **JOB RESPONSIBILITIES** **1. Customer Experience and Support**: - Handle customer inquiries and support customer transactions across all eCommerce channels, such as Shopee, TikTok, Lazada, Website, and WhatsApp. - Deliver timely and professional customer service to ensure a positive customer experience. Monitor and address to customer chats, feedback, reviews, product inquiries, complaints, logistics, returns and refunds, and take appropriate actions promptly within platform SLAs and company guidelines. - Provide support in managing customer experience data and feedback, assisting the team to improve customer journeys. **2. Marketplace & Marketing Support**: - Assist in daily marketplace operations, such as campagin setup, updating product listings, and others. - Support the team in creating basic content for customer engagement, such as customer replies, product information, and visuals. - Collaborate with the team to support ongoing marketing and sales initiatives. - Contribute to building and nurturing the customer community to foster stronger customer relationships. **3. Support Direct Leader**: - Assist the direct leader in various business development and marketing initiatives, including planning and executing them effectively. - Perform other related duties as assigned by the superior. **REQUIREMENTS**: **Skills and Qualifications**: - Currently pursuing or recently completed a Diploma or Degree in Marketing, Communications, Business, Customer Service, eCommerce, or related fields. - Proficiency in both English and Malay (both written and spoken).Mandarin is highly preferred. - Must have a reliable laptop, phone and stable internet connection suitable for remote-first working environment. **Preferred Soft Skills**: - Excellent communication and relationship-building skills - Strong Goal Execution - Adaptability & flexibility - Independence - Fast learner - Time & project management - Critical thinking & problem solving skill **WHY JOIN AIRDA?** **Airda Core Values** - **Extreme Ownership**: We **take full ownership of outcomes — past, present, and future — even when it's outside our direct actions.** We don't justify, blame, or wait to be told. Instead, we take responsibility for our work, our impact, and everything around us, actively solving problems and driving results as if the whole mission depends on us. - **Growth Mindset**: We grow through both setbacks and success, always pushing beyond what's comfortable and **never settling for "good enough."**: - **Trust**: We trust each other and earn the trust of our customers, teammates, and partners by acting with integrity, being transparent, and consistently keeping our word. **Trust is the currency of business and teamwork — and we earn it through every action.**: - **Team Win, We Win**: We succeed together, because when the **team wins, we all win** — no solo acts here. - **Audience-Centric**: We **put our audience first** — whether it's customers, team members, partners, or anyone we work with — because creating value for others is our priority. **Airda Benefits** - **Social Working Hub**:Our KL HQ is a collaboration, brainstorming, and team bonding space. - **Remote-First Culture**:Work where you're most productive; we embrace flexibility, trust, and productivity. **Airda Culture** - **Innovative Impact**:At Airda, we're not just creating eCommerce brands; we're shaping future trends in skincare, lifestyle, nutrition, and beyond. - **Dynamic Work Culture**:Enjoy a culture that thrives on creativity, collaboration, and forward-thinking. - **Continuous Growth**:With our commitment to constant learning, every day at Airda is an opportunity to enhance your skills and grow your career. - **Work-Life Harmony**:Flexible working hours, remote work opportunities, and our understanding of personal rhythms ensure you have freedom and balance. - **Recognition & Rewards**:Your hard work never goes unnoticed. Celebrate milestones, achievements, and successes in an environment that values and recognizes your contribut