Outlet Assistant Manager

2 days ago

Sungai Petani, Malaysia G-MARK (M) SDN BHD Full time

Requirements
- Fluent in English, Bahasa Malaysia, optionally Mandarin.
- Positive attitude, passionate on collaborative teamwork, excel at interpersonal skills.
- Excellent written and verbal communication skills.
- Adaptable to change, able to pivot and find alternate solutions, demonstrated capability in meeting new challenges.
- Good problem solving skills, able to navigate unexpected situations or conditions.
- Critical observer-thinker, bringing fresh perspective and offer intuitive solutions and ideas.
- Demonstrated leadership skills in driving teamwork excellence, conflict resolution.
- Business-minded where applicable with entrepreneurship skill to ensure business success.
- Have strong knowledge of applicable system automation, business solution softwares.

Responsibility
- Administer purchasing and receiving procedures.
- Analyse service quality and customer satisfaction.
- Conduct staff performance assessment process.
- Contribute to innovation process within own scope of work in the business unit.
- Facilitate compliance with legislative and regulatory requirements.
- Foster service innovation.
- Identify and establish internal and external stakeholder relationships.
- Implement loss/risk prevention.
- Lead team to implement change.
- Manage and implement business continuity plans.
- Manage compliance with food and beverage hygiene policies and procedures.
- Manage cost and quality controls.
- Manage crisis situations.
- Manage food and beverage operations.
- Manage guest service.
- Manage site/outlet and equipment maintenance.
- Manage the customer experience.
- Manage training.
- Monitor income and expenses.
- Optimise workforce for service excellence

**Benefits**:

- KWSP
- SOCSO
- Medical claim included
- Annual and medical leave shall be in accordance with the prevailing Labour Law

**Salary**: RM1,500.00 - RM2,000.00 per month

**Benefits**:

- Company car
- Free parking
- Meal allowance

Schedule:

- Early shift
- Fixed shift

Supplemental pay types:

- Overtime pay
- Yearly bonus

COVID-19 considerations:
All employees are required to wear a mask, curbside pickup available, common surfaces are sanitized regularly, vaccination requirements, etc.

Ability to commute/relocate:

- Sungai Petani: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Retail management: 2 years (required)

**Language**:

- Bahasa (required)
- Mandarin (required)

License/Certification:

- Driving License (required)

Willingness to travel:

- 100% (required)

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