Collection Officer
5 days ago
Job Responsibilities
- Perform Telephone dunning of delinquent accounts and negotiate with borrower for acceptable repayment plans in a proper professional manner
- Strong ability to negotiate, persuade and convince customer to pay i.e. quick thinker and versatile when customers try to avoid payment
- To manage and achieve Key Performance Indicators (KPIs) such as daily productivity standards in terms of number of calls, contacts, promise to pay (PTP), kept promises (KP) and money collection
- Manage delinquent accounts to prevent control flow through of accounts and to achieve targeted delinquency number.
- Review and initiate cost effective collection and recovery avenues to maximize recoveries and minimize losses
- Able to recommend and execute appropriate collection / legal / restructuring actions for recovery of debt and minimise credit losses.
- Review and assess suitability of customer eligibility under Bank's financial relief or forbearance program / Credit Counselling Singapore (CCS) Debt Management Program (DMP)
- Review accounts for cancellation and give instructions to panel solicitors to issue Arrears Letter of Demand (ALOD) / Letter of Demand (LOD).
- Ensure that collection actions compliant with regulatory and corporate guidelines. This includes follow up actions are in compliance with regulatory and bank’s internal policies.
- Attend to customer and update latest contact details.
- To review for putting up requests for transfer payments / reversal of Annual Fees / Late / Finance charges
- Preparation of reports / analysis in terms of KPIs / delinquency number
- To carry out all other duties assigned from time to time by management.
**Job Type**: Permanent
**Salary**: RM2,000.00 - RM3,500.00 per month
Schedule:
- Rotational shift
-
Collection Officer
2 weeks ago
Petaling Jaya, Malaysia 6co Solutions Sdn Bhd Full timePosition: Collection Officer (Contract 1 year) **Salary**: RM1,800 - RM2,300 Location: Petaling Jaya/Kuching (5 headcount) **Responsibilities**: - Perform daily calling on outstanding repayment. - To assist collection on repayment scheme and issue 4th 5th Schedule. - Other miscellaneous task assigned by superior or Manager. **Requirements**: -...
-
Collections Officer
2 hours ago
Subang Jaya, Malaysia TopNotch Full timeThe Collections Officer is responsible for executing the Collections operations and strategies for Singapore consumer and SME portfolios. **Responsibilities**: - Call and follow-up with customers to secure payment plans - Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses -...
-
Collections Officer
2 hours ago
Petaling Jaya, Malaysia TopNotch Full timeThe Collections Officer is responsible for executing the Collections operations and strategies for Singapore consumer and SME portfolios. **Responsibilities**: - Call and follow-up with customers to secure payment plans - Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses -...
-
Collections Recovery Officer
3 days ago
Petaling Jaya, Malaysia BB CAPITAL SDN BHD (INSTADUIT) Full time**Job Summary**: The Collections Recovery Officer is responsible for managing severely delinquent accounts (211+ days past due) through proactive recovery strategies. This role focuses on negotiating settlements, restructuring repayment arrangements, and coordinating with legal and external agencies to maximize recoveries while ensuring compliance with...
-
Field Collection Officer
2 hours ago
Petaling Jaya, Malaysia Standard Chartered Full timeJob ID: 40476 Location: Petaling Jaya, MY Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 29 Sept 2025 **Job Summary** - As a Field Collection Officer, the job incumbent plans and execute collection strategies and contribute to the recovery goals, through maximizing productivity and effectiveness of...
-
Collections Field Recovery Officer
5 days ago
Petaling Jaya, Malaysia BB CAPITAL SDN BHD (INSTADUIT) Full time**WHO WE ARE?** **JOB POSITION** Collections Field Recovery Officer **JOB DESCRIPTIONS** - To visit houses / commercial premises and collect relevant information. - To obtain new information from the visiting effort e.g. new contact number/new addresses. - To assist the Collection team’s arrangement with customers when required. - To deliver/collect...
-
Collections Officer
2 weeks ago
Petaling Jaya, Malaysia MyValiant Full time**Responsibilities**: - Call and follow-up with customers to secure payment plans - Review and execute appropriate Collections actions like legal, restructure and settlements to recoverdebt and minimise credit losses - Partner with product teams and business units to coordinate Collection’s activities across the bank - Achieve the productivity standard...
-
Collections Officer
5 days ago
Petaling Jaya, Malaysia MyValiant Full time**Responsibilities**: - Contact and follow up with customers to secure payment arrangements. - Execute appropriate collection actions (e.g. legal proceedings, restructuring, settlements) to recover debts and minimise credit losses. - Collaborate with product teams and business units to coordinate collection activities across the bank. - Meet individual KPIs...
-
Collections Officer
2 weeks ago
Petaling Jaya, Malaysia MyValiant Full time**Responsibilities**: - Call and follow-up with customers to secure payment plans - Review and execute appropriate Collections actions like legal, restructure and settlements to recover debt and minimise credit losses - Partner with product teams and business units to coordinate Collection’s activities across the bank - Achieve the productivity standard...
-
Collection Officer
7 days ago
Petaling Jaya, Malaysia Talreso Consultancy & Advisory Sdn. Bhd. Full time**JOB SCOPE**: - Execute collection strategy to accelerate recovery. - Perform daily outbound calls to remind customers of the repayment schedule and obtain relevant payments. - Explain and clarify with customers on non-payment issues. - Follow up on overdue payments by utilising phone collection techniques. - Responsible for calling customers for payment...