Technical Support Helpdesk

1 week ago

Remote, Malaysia Trinity Workforce Solution Sdn Bhd Full time

_**Role : Global Test Centre Support Analyst (Mandarin Speaker)**_
- **Type : Contract 6 months (will absorb permanent based performance)**_
- **Location : Fully WFH**_
- **Salary : RM 3.2K (basic) + RM 400 (shift allowance) + RM 800 Language Allowance**_
- **Working Hours : 8.00am - 5.00pm / 9.00am - 6.00pm (Monday to Friday)**_

**Duties & Responsibilities**:
Identify severity of case by asking the right questions, analyzing and allocating the case

appropriately based on its severity.

Provide resolutions by identifying systematic problems, researching answers; guiding test center administrators through the corrective steps.

Document details of cases and prioritize according to urgency and importance in Salesforce.

Monitor support queues in Salesforce and take accountability in following through with end to end resolutions.

Escalate urgent requests or those that require a more in-depth knowledge and understanding to the attention of Level II Analysts and the Support Manager.

Identify, recommend and communicate changes to existing procedures

Work on projects and special initiatives as approved by team leads and managers.

**Requirements**:
Experience of up to 2 years in Technical Helpdesk or Customer Service is highly preferred.

Fluent in Mandarin and English (speak, read and write)

You care deeply about your performance and your teams performance

Logical thinker with good analytical and problem solving skills

Up-to-date technical knowledge

Understand Basic User & Security Group Active Directory administration.

An in depth understanding of LAN, TCP/IP, Citrix environments as well as being able to

troubleshoot laptops, desktops, thin client devices, Windows 2008 servers and above.

Good interpersonal and customer care skills

Good accurate records keeping

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM4,000.00 - RM4,400.00 per month

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Are you able to read and write in Mandarin?
- Are you willing to work for Contract basis?
- When is your availability date to join?

**Experience**:

- Technical Support / Troubleshooting: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Location: Remote

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