Floor Supervisor

1 week ago


Kuala Lumpur, Malaysia Holywings Group Malaysia Full time

**Floor Supervisor**
- Supervise daily floor operations to ensure efficient and smooth service.
- Lead and coordinate front-of-house staff, ensuring service standards are consistently met.
- Monitor staff performance and provide on-the-job training and guidance.
- Handle guest inquiries, feedback, and complaints with professionalism.
- Work closely with management to implement operational policies and service improvements.
- Ensure compliance with hygiene, safety, and company standards on the floor.
- Assist in staff scheduling, floor planning, and shift management.
- Support special events and promotions as required.
- Report operational issues and performance updates to the management team.

**Requirements**:

- Proven experience as a Floor Supervisor or in a similar supervisory role in F&B, hospitality, or entertainment industry.
- Strong leadership and team management skills with a hands-on approach.
- Excellent communication and interpersonal abilities with a customer-focused mindset.
- Ability to multitask, prioritize, and work effectively in a fast-paced environment.
- Solid problem-solving skills and attention to detail.
- Professional appearance and demeanor.
- Fluency in Bahasa Indonesia and English is an advantage.

Pay: RM3,800.00 - RM4,200.00 per month

Work Location: In person


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