Travel Insurance Admin Assistant

1 week ago


Subang Bestari, Malaysia Al Khairi Care Full time

**JOB DESCRIPTION**

**Policy Administration**:

- Assist in preparing, issuing, and renewing travel insurance policies
- Maintain and update client records in the insurance database.
- Verify and ensure all policy documentation is complete and accurate.
- Respond to client inquiries regarding coverage, policy terms, and benefits.

**Claims Processing Support**
- Assist clients in filing travel insurance claims, ensuring all required documents are submitted
- Coordinate with claims adjusters, insurers, and clients to facilitate smooth claims processing.
- Monitor the status of claims and provide timely updates to clients.
- Maintain records of claims and prepare reports for the team.

**Customer Service**
- Address customer concerns regarding travel insurance policies or claims.
- Guide clients on policy coverage, exclusions, and claim procedures.

**Administrative Tasks**
- Organize and maintain digital and physical records of policies and claims
- Assist in preparing reports and presentations for the travel insurance team.
- Coordinate meetings and schedule appointments for the department
- Ensure compliance with company policies and regulatory requirements.

**Qualification and Skills**
- High School, Diploma or equivalent.
- Associate or Bachelor's degree in Business Administration, Insurances or a related field.
- Previous experience in an administrative or customer service role within the insurance or travel industry.
- Familiarity with travel insurance policies,terms and claims processes.
- Strong Organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite and Insurance software systems.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Company car
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Monday to Friday

Supplemental Pay:

- Overtime pay

Application Question(s):

- Expected Salary ?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Administration: 1 year (required)
- Insurances: 1 year (required)

**Language**:

- Bahasa (required)

Work Location: In person



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