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Customer Engagement/service Assistant

2 weeks ago

Hilir Perak, Malaysia Lagenda Properties Berhad Full time

Ensure smooth Customer Service function in accordance with policies and guidelines adopted.
- Carry out daily operations smoothly and diligently.
- Respond to and resolve defects or complaints raised by customers within the time frames set up, with the assistance of HODs concerned.
- Report immediately to HOD on matters arising, whenever necessary. Always keep HOD informed.
- Providing help and advice to customers using your organization’s products or services.
- Investigating and solving customers' problems, which may be complex or long-standing problems.
- Handling customer complaints such as defects or general complaints.
- Keeping accurate records of discussions or correspondence with customers.
- Updating & uploading customer defect form daily.
- Producing written information for customers, often involving use of computer packages/software.
- Key and reparation for the monthly defect and complaints report in Summary Defects Report daily.
- Keeping ahead of developments in customer service by reading relevant journals and attending courses.
- Participate in and contribute towards quality improvement initiatives / programs / activities conducted at the department or company level as assigned.
- Accompany house owner during the handover of keys (VP) for inspection and defects.
- Any Ad hoc assignment assigned

**Job Requirements**:

- At least 1 year(s) of working experience in a customer engagement related field is required for this position.
- Team player with strong organizational skills, time management and multitasking abilities.
- Full-Time position(s) available.
- Willing to work in Teluk Intan

**Job Types**: Contract, Fresh graduate
Contract length: 12 months

**Salary**: RM1,500.00 - RM2,000.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Teluk Intan: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)