Operations Cafe Supervisor

3 days ago

Melaka, Malaysia Hard Rock Cafe Melaka Full time

Operations Supervisor for Cafe or Restaurant - Rock ’n’ roll-themed chain with a high-energy vibe serving burgers & American classics.
- Communicate with Managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
- Satisfying any/all needs of the guests - regularly double checking back with guests throughout their experience.
- Monitor employees to ensure performance expectations are met and immediately inform management of employees who fail to meet standards.
- Ensure employees adhere to the safety, sanitation and security procedures.
- Listen to feedback from guests, employees and other Managers to gain an understanding of areas of strength and opportunity to improve personal/Cafe performance.
- Be present, on the floor during the entire shift to assist FOH staff with any questions (comps, voids, discounts, etc.) or to provide a helping hand.
- Monitor Kitchen Line and ticket times and be prepared to assist Kitchen when necessary.
- Visit every table to gauge the guest experience and resolve any issues on the spot.
- Observe employees while they greet, suggestively sell, ring up sales, etc. to ensure adherence to policy and a positive guest experience.
- Work with the Operations Managers to execute all events.
- Participate in meetings to communicate incentive programs, implement new products and procedures, and discuss areas of opportunity, special events, etc.
- Ensure that staff following proper procedures to ensure profitability.

**Job Types**: Full-time, Permanent

Pay: From RM3,000.00 per month

**Benefits**:

- Dental insurance
- Flexible schedule
- Health insurance
- Meal allowance
- Meal provided
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Supplemental Pay:

- 13th month salary
- Attendance bonus
- Performance bonus

**Education**:

- STM/STPM (preferred)

**Experience**:

- Food service: 5 years (preferred)
- Supervising: 3 years (preferred)

**Language**:

- English (preferred)

**Location**:

- Melaka (preferred)

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