Ot-gts Specialist

**Company Description**

**Job Description** ABOUT YOUR ROLE**

**YOUR RESPONSIBILITIES WILL INCLUDE**:

- Day-to-day systems support & maintaining service levels
- Advisor on new technologies and systems infrastructure
- Performs systems upgrades for security, problem solving reasons among others
- Conducts disaster recovery in accordance with existing procedures
- Provide third level support and advanced Analysis
- Providing time estimates for resolution of problems
- Organizes or contributes to project
- Prioritizing tasks needed for project completion
- Adhering to IS standards, including change management standards
- Keeps up to date with corporate IT (security & privacy o.a.) regulations and applies where appropriate
- Executes configuration and capacity management of IT infrastructure
- Maintains infrastructure for automated monitoring or procedures for manual monitoring
- Instructs outsource partner (TCS) as part of change management
- Providing technical support to users and other IT staff - firefights, problem resolution, training
- Emergency support for business and operating units
- Provide critical support for P1/P2 incident

**Qualifications**
- Bachelor degree or Master degree
- 6 years of experience, with 3 years of experience.( preferred in the manufacturing environment)
- Skilled at evaluating options and generating solutions
- Strong problem-solving and analytical skills
- Dynamic, results-oriented problem solver
- Excellent written and verbal communication skills
- Ability to travel to support when needed; 20% - 30% travel

**Additional Information** AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER