Housekeeping Assistant Manager
4 days ago
**Housekeeping Assistant Supervisor at Hotel De'La Ferns, Cameron Highlands**
Are you the meticulous organizer who ensures every detail is perfect? Hotel De'La Ferns in Cameron Highlands is seeking a Housekeeping Assistant Supervisor to be the cornerstone of our guest experience. Join us and play a vital role in maintaining a spotless and inviting environment for our guests
**Company Overview**:
Nestled in the heart of the picturesque Cameron Highlands, Hotel De'La Ferns is a boutique gem, renowned for its timeless elegance and personalized service. Surrounded by lush greenery and mist-kissed landscapes, our hotel is a sanctuary where guests find solace in nature's embrace while experiencing the epitome of refined hospitality.
**Key Responsibilities**:
- **Supervisory Support**:
- Provide support to the Housekeeping Supervisor in overseeing the housekeeping team.
- Assist in assigning tasks and responsibilities for efficient operation.
- **Quality Assurance**:
- Conduct inspections to ensure guest rooms, public areas, and laundry operations meet established cleanliness standards.
- **Public Area Cleanliness**:
- Assist in maintaining the cleanliness of all public areas, including the lobby, corridors, and recreational spaces.
- **Laundry Operation**:
- Assist in the proper handling of guest and hotel linens in coordination with the laundry team.
- **Inventory Management and Record Keeping**:
- Assist in monitoring and maintaining inventory levels for housekeeping supplies and amenities.
- Aid in keeping accurate records of housekeeping activities and expenses.
- **Team Leadership**:
- Recruit, train, and supervise HK staffs and other related staff.
- Foster a positive and motivated work environment, providing guidance, coaching, and performance feedback.
- **Training and Development**:
- Assist in conducting training sessions to enhance the skills and knowledge of housekeeping staff.
- Provide support in ongoing coaching and performance feedback to the team.
- **Guest Requests and Concerns**:
- Provide support in addressing guest requests for additional services or amenities promptly and professionally.
- Assist in handling guest concerns or special requests with attention to guest satisfaction.
**What You Will Need to Succeed in This Role**:
- **Previous Experience in Housekeeping or a Related Role**:
- Demonstrated success in maintaining high cleaning standards in a hospitality setting.
- **Leadership Potential**:
- A desire to grow into a supervisory role and develop strong leadership skills.
- **Attention to Detail**:
- Meticulous approach to inspecting and maintaining guest rooms, public areas, and laundry operations.
- **Inventory Management and Record Keeping**:
- Willingness to learn and assist in managing housekeeping supplies and maintaining accurate records.
- **Problem-Solving Abilities**:
- Willingness to learn and assist in addressing operational challenges promptly and effectively.
- **Languages**:
- Proficiency in English and Malay is required. Knowledge of Tamil and Chinese is an advantageous bonus.
Pay: From RM2,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
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